topic Returns in Account & Billing

Returns

Nicola115 — Mon, 05 Aug 2024 10:46:33 GMT

Any way of actually contacting a person st sky to request the returns box they said they've sent- but haven't??

Have cancelled sky due to extortionate prices and infuriating "customer services" they want payment details of a service I'm now not receiving so I can't contact anyone because the ridiculous automated service is stuck on me proving payment details

Would just like the returns box and gladly send them the equipment

Re: Returns

Mark39 — Mon, 05 Aug 2024 10:49:37 GMT

Cancelling your payment instructions will prevent you from contacting Sky customer services. You can use your own packaging if you have something suitable: https://www.sky.com/help/articles/return-tv-broadband

Re: Returns

Nicola115 — Mon, 05 Aug 2024 11:17:22 GMT

I have nothing suitable it's the box & broadband and don't usually have boxes lying around the house!

I haven't cancelled my payment instructions the package itself is cancelled.

Please refrain from leaving u helpful comments

Thanks