topic Re: How can I change from monthly to fixed term contracts in Account & Billing

How can I change from monthly to fixed term contracts

Carfuff — Sun, 04 Aug 2024 08:00:04 GMT

Having run a test period which was generally satisfactory, I want to change my monthly rolling contract to a fixed term (18-24 months). How can I do this online ?

Re: How can I change from monthly to fixed term contracts

caesarome — Sun, 04 Aug 2024 08:34:56 GMT

What services do you have and what do you mean by you have run a test period as usually no matter what services you have you will have been subject to a contract with a minimum term.

Re: How can I change from monthly to fixed term contracts

Carfuff — Sun, 04 Aug 2024 09:20:03 GMT

Thanks for your response. I tried out Sky Stream with Sky Entertainment and Netflix Premium on a monthly rolling contract. A minimum term fixed contract would have been possible but I wanted to be sure that Sky in this format would be suitable........it is, for the most part, and I would prefer now to have the same contract at a cheaper monthly cost but on a longer term fixed contract.

Hope that answers your question ?

Re: How can I change from monthly to fixed term contracts

caesarome — Sun, 04 Aug 2024 09:26:46 GMT

I would have thought that one the trial period has finished and unless you cancelled (which you haven't) then you would then enter in a contract, have you read the terms and conditions of the trial offer ?

Re: How can I change from monthly to fixed term contracts

MarkGoldsmith — Sun, 04 Aug 2024 09:41:59 GMT

@Carfuff wrote:
Thanks for your response. I tried out Sky Stream with Sky Entertainment and Netflix Premium on a monthly rolling contract. A minimum term fixed contract would have been possible but I wanted to be sure that Sky in this format would be suitable........it is, for the most part, and I would prefer now to have the same contract at a cheaper monthly cost but on a longer term fixed contract.
Hope that answers your question ?

If you are on a 31 day rolling contract for Sky Stream you may be able to switch it over to a 24 month contract via your My Sky account here: https://www.sky.com/mysky/tv you may need to click on Manage Content Packs if you don't see an option on tbat page.

If you see no option to switch over to a 24 month contract there I think you would need to call Sky to get that sorted.

Re: How can I change from monthly to fixed term contracts

Anonymous — Sun, 04 Aug 2024 11:26:35 GMT

@Carfuff wrote:
Thanks for your response. I tried out Sky Stream with Sky Entertainment and Netflix Premium on a monthly rolling contract. A minimum term fixed contract would have been possible but I wanted to be sure that Sky in this format would be suitable........it is, for the most part, and I would prefer now to have the same contract at a cheaper monthly cost but on a longer term fixed contract.
Hope that answers your question ?

Just for clarity, we're all just customers here, not Sky employees.

Is the monthly fee you're paying more than a new customer offer?

Re: How can I change from monthly to fixed term contracts

Mark39 — Sun, 04 Aug 2024 12:27:32 GMT

@Carfuff don't expect too much of a discount by switching to a 24 months contract. Probably a few pounds per month.

Re: How can I change from monthly to fixed term contracts

Carfuff — Sun, 04 Aug 2024 14:36:51 GMT

Thanks again.

I'm not sure what a new customer offer is but I received two months free on nearly all, including some of the upgrades which I had included. I would like to top up up with Sky cinema but there is a bizarre note at the bottom "If you are adding Sky Cinema with a minimum term, you will re-contract your Sky basic pack and Sky Sports if you have it with a minimum term." Theoretically this should mean that my overall bill would increase because of Sky cinema but the initial bill part should decrease in part as I am tying myself into a two year contract. They don't make life easy when it comes to clarifying how this will impact on me personally.
Thank goodness for the Sky community !

Re: How can I change from monthly to fixed term contracts

Carfuff — Sun, 04 Aug 2024 14:41:12 GMT

Thanks......a good point! Gives me the freedom to get out without being tied in if they suddenly increase prices dramatically...........

Re: How can I change from monthly to fixed term contracts

Carfuff — Sun, 04 Aug 2024 14:46:54 GMT

Sorry I didn't make that clear........the trial was conducted by me to see how well it worked. Sky had nothing to do with it and I was only committed to one month if I decided not to continue.

Re: How can I change from monthly to fixed term contracts

Carfuff — Sun, 04 Aug 2024 14:50:51 GMT

Thanks. Yes that would certainly seem the only course of action as the option doesn't appear on the Manage Content packs section...........