topic Re: Password Reset in Account & Billing

Password Reset

golfy18 — Sat, 03 Aug 2024 11:15:58 GMT

I have been blocked out of my Account with message "Access Denied" when trying to reset my password. It needs someone from Sky to unblock but I cannot contact anyone!!

Re: Password Reset

caesarome — Sat, 03 Aug 2024 12:08:25 GMT

To reset your password you should be able to do it via this link and when you try make sure you are not logged in:

https://skyid.sky.com/resetpassword/

Re: Password Reset

alexcarey — Sun, 04 Aug 2024 06:39:33 GMT

@golfy18 wrote:
I have been blocked out of my Account with message "Access Denied" when trying to reset my password. It needs someone from Sky to unblock but I cannot contact anyone!!

Try reaching out to the Sky community support team via their official support channels or forums for assistance with unblocking your account.

Re: Password Reset

Chrisee — Sun, 04 Aug 2024 07:00:35 GMT

@alexcarey account issues like this cannot be sorted by the forum escalation team or the social media teams due to the need for enhanced id checking they either have to be done online or over the phone. Superusers will escalate posts where the issue needs the teams help help.