topic Re: Overcharging in Account & Billing

Overcharging

Andrew4254 — Sat, 03 Aug 2024 14:35:46 GMT

I recently called Sky to ask why they were increasing my bill by 40%. After some complaining they reduced the new bill to a more reasonable amount. A few days later I checked My Sky to see that they had indeed lowered the price and it's still showing that they are going to take too much. I called back to ask why and was told that it would be sorted out within 5 days. 6 days later I checked again and it still shows the wrong amount I called again and was told to check back on Friday. I left it an extra day and checked on Saturday and it's still wrong. I want to know of there is a "coolong-off" period when you agree contracts by phone so I can leave completely.

Re: Overcharging

SKY1992bf — Sat, 03 Aug 2024 14:44:55 GMT

@Andrew4254 there is no cooling off period on renewal as you are agreeing to continue service you are already receiving

the only thing you can do is lodge a formal complaint

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Overcharging

pilgrim44 — Sat, 03 Aug 2024 20:10:23 GMT

i believe there is a cooling off period.