Credit refund

MichelleClint — Fri, 02 Aug 2024 14:03:31 GMT

After cancelling my account in May, my July statement is showing as being in credit.

Does anyone kn

ow how long this generally takes to be refunded?

Many thanks.

Re: Credit refund

Daniel0210 — Fri, 02 Aug 2024 17:01:25 GMT

@MichelleClint
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

To see if it can be refunded within 3-5 working days via the Messaging Team on here your post has been escalated to Sky and their Messaging Team should contact you later or tomorrow.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

MichelleClint — Fri, 02 Aug 2024 18:08:56 GMT

Thank you, much appreciated!

Re: Credit refund

Daniel0210 — Fri, 02 Aug 2024 18:29:56 GMT

@MichelleClint

It will be tomorrow now.

Re: Credit refund

Lisa-P1987 — Sat, 03 Aug 2024 07:52:36 GMT

Thanks for escalating this. We’ve sent @MichelleClint an invite to chat.

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