https://helpforum.sky.com/t5/Account-Billing/I-want-to-order-a-phone-accessory-but-my-account-comes-up-with-a-message-to-say-it-s-restricted/m-p/4709786#M225760 <P>Thank you</P> Sat, 03 Aug 2024 04:21:14 GMT Melissa69 2024-08-03T04:21:14Z https://helpforum.sky.com/t5/Account-Billing/I-want-to-order-a-phone-accessory-but-my-account-comes-up-with-a-message-to-say-it-s-restricted/m-p/4708431#M225587 <P>It has had the restriction message for iver a month. I have rang and was informed it was due to unreturned equipment, this was returned in feb 24 and you have avknowledged it has been received. I was informed the restriction had been removed as it was an error on skys part but this has not happened. Please could you take off the restriction&nbsp;</P> Thu, 01 Aug 2024 12:42:41 GMT https://helpforum.sky.com/t5/Account-Billing/I-want-to-order-a-phone-accessory-but-my-account-comes-up-with-a-message-to-say-it-s-restricted/m-p/4708431#M225587 Melissa69 2024-08-01T12:42:41Z https://helpforum.sky.com/t5/Account-Billing/I-want-to-order-a-phone-accessory-but-my-account-comes-up-with-a-message-to-say-it-s-restricted/m-p/4708433#M225588 <P>As we are customers here&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4139843">@Melissa69</a>&nbsp;we can not remove the restriction but if you want we can alert Sky's messaging team who might be able to help you with this so are you happy to be contacted via a private message via here ?</P> Thu, 01 Aug 2024 12:47:48 GMT https://helpforum.sky.com/t5/Account-Billing/I-want-to-order-a-phone-accessory-but-my-account-comes-up-with-a-message-to-say-it-s-restricted/m-p/4708433#M225588 caesarome 2024-08-01T12:47:48Z https://helpforum.sky.com/t5/Account-Billing/I-want-to-order-a-phone-accessory-but-my-account-comes-up-with-a-message-to-say-it-s-restricted/m-p/4709786#M225760 <P>Thank you</P> Sat, 03 Aug 2024 04:21:14 GMT https://helpforum.sky.com/t5/Account-Billing/I-want-to-order-a-phone-accessory-but-my-account-comes-up-with-a-message-to-say-it-s-restricted/m-p/4709786#M225760 Melissa69 2024-08-03T04:21:14Z https://helpforum.sky.com/t5/Account-Billing/I-want-to-order-a-phone-accessory-but-my-account-comes-up-with-a-message-to-say-it-s-restricted/m-p/4709787#M225761 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4139843">@Melissa69</a>&nbsp;</P> <P>To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.</P> <P><BR />This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:</P> <P><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> <P><BR /><STRONG>When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.</STRONG><BR />This isn't a live chat so replies are not instant.</P> Sat, 03 Aug 2024 04:35:02 GMT https://helpforum.sky.com/t5/Account-Billing/I-want-to-order-a-phone-accessory-but-my-account-comes-up-with-a-message-to-say-it-s-restricted/m-p/4709787#M225761 caesarome 2024-08-03T04:35:02Z https://helpforum.sky.com/t5/Account-Billing/I-want-to-order-a-phone-accessory-but-my-account-comes-up-with-a-message-to-say-it-s-restricted/m-p/4709827#M225765 <P>Thanks for escalating this. We’ve sent Melissa69 an invite to chat.</P> Sat, 03 Aug 2024 07:34:26 GMT https://helpforum.sky.com/t5/Account-Billing/I-want-to-order-a-phone-accessory-but-my-account-comes-up-with-a-message-to-say-it-s-restricted/m-p/4709827#M225765 Lisa-P1987 2024-08-03T07:34:26Z https://helpforum.sky.com/t5/Account-Billing/I-want-to-order-a-phone-accessory-but-my-account-comes-up-with-a-message-to-say-it-s-restricted/m-p/4711410#M225897 <P>We are still looking to help you <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4139843">@Melissa69</a></SPAN> . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks</P> Mon, 05 Aug 2024 09:20:03 GMT https://helpforum.sky.com/t5/Account-Billing/I-want-to-order-a-phone-accessory-but-my-account-comes-up-with-a-message-to-say-it-s-restricted/m-p/4711410#M225897 Lisa-P1987 2024-08-05T09:20:03Z