topic Re: Credit refund in Account & Billing

Credit refund

AB961 — Fri, 02 Aug 2024 19:25:18 GMT

Moved supplier in June, i can see credit on the account but havent received it? How do I progress this?

Re: Credit refund

Daniel0210 — Fri, 02 Aug 2024 19:26:20 GMT

@AB961
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you’d rather, we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do.

Re: Credit refund

AB961 — Fri, 02 Aug 2024 19:28:15 GMT

Yes please, sooner would be helpful.

Re: Credit refund

Daniel0210 — Fri, 02 Aug 2024 19:36:25 GMT

@AB961
I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Lisa-P1987 — Sat, 03 Aug 2024 08:03:02 GMT

Thanks for escalating this. We’ve sent @AB961 an invite to chat.