topic Re: Services suspened in Account & Billing

Re: Services suspened

Michael158 — Fri, 02 Aug 2024 15:18:35 GMT

My services were suspended due to unpaid bill which had been paid yet when I click to restore service it just comes up with sorry something went wrong

Re: Services suspened

MarkGoldsmith — Fri, 02 Aug 2024 15:20:03 GMT

@Michael158 wrote:
My services were suspended due to unpaid bill which had been paid yet when I click to restore service it just comes up with sorry something went wrong

Have you also re-setup up a continuous card payment or direct debit on your account?

Also when did you pay the bill, as it can sometimes takes up to 24 hours for the money to clear into Sky's account and the restrictions to thus be lifted.

Re: Services suspened

GD1 — Fri, 02 Aug 2024 15:22:09 GMT

@Michael158 Your duplicate thread has been removed as you created this one already.

Re: Services suspened

Michael158 — Fri, 02 Aug 2024 15:36:58 GMT

@MarkGoldsmith I assume it is because it has been less than 24 hours however, if this is the case it should not give me the option to restore service and state that my amount due is £0 and to click restore only for it not to work