topic Re: Waiting for refund still in Account & Billing

Waiting for refund still

Arthur+kelly — Fri, 02 Aug 2024 14:32:04 GMT

I was supposed to be refunded on the 18th July

I am still awaiting my £101 refund to be paid into my bank account as assured by customer service agent Norrelle on the 11th July 2024. I was assured it would be paid.

this is a disgrace as my subscription ended earlier this year and you took money from my account regardless

Re: Waiting for refund still

caesarome — Fri, 02 Aug 2024 15:09:40 GMT

Do you see a credit on your account here:

https://www.sky.com/bill/tv-broadband-talk

Re: Waiting for refund still

Arthur+kelly — Fri, 02 Aug 2024 15:18:36 GMT

I'm not a Sky customer since march

Re: Waiting for refund still

Mark39 — Fri, 02 Aug 2024 15:24:31 GMT

Did you try the link?

Re: Waiting for refund still

caesarome — Fri, 02 Aug 2024 15:36:42 GMT

@Arthur+kelly wrote:

I'm not a Sky customer since march

That might be the case @Arthur+kelly but for money to be refunded it will firstly appear as a credit on your account so if the credit is still there we can arrange some help for you via here, if it isn't then it could well have been refunded.