topic Re: International calls made through WhatsApp on Sky Mobile in Account & Billing

International calls made through WhatsApp on Sky Mobile

Steve_j7w — Fri, 02 Aug 2024 07:51:22 GMT

Ever since I started my Sky mobile contract I've been able to speak to a contact in the United States using the WhatsApp app and have never been charged before however this month I have been charged £150 for TWO International calls ?! There is something wrong here obviously so wondering if anyone else has experienced this issue at all.

Re: International calls made through WhatsApp on Sky Mobile

PandJ2020 — Fri, 02 Aug 2024 12:29:58 GMT

It's more likely you initiated a 'standard' call rather than a WhatsApp call:

WhatsApp voice calls aren't phone calls. WhatsApp can’t call landline numbers so if you think you’re calling one with WhatsApp you may actually be making a regular phone call via your device’s default phone app by mistake. Skype, however, can call regular phone numbers.
Check your WhatsApp contacts. You can’t voice call a mobile number that isn’t in your WhatsApp contacts. If you think you are, you’re liking just doing a traditional phone call and being charged for it as you would normally.

Assuming the charges aren't roaming data charges?

Re: International calls made through WhatsApp on Sky Mobile

Steve_j7w — Fri, 02 Aug 2024 12:53:17 GMT

Thanks, and I do understand that however I've been using whatsapp to speak to a colleague in exactly the same way for years...so maybe it's a 'settings' change from whatsapp that's caused it to change right now. still, 2 phone calls = £150...appalling

Re: International calls made through WhatsApp on Sky Mobile

PandJ2020 — Fri, 02 Aug 2024 13:24:13 GMT

The trouble is Sky have no control over what you or your device does.

If the device did initiate international calls then they are simply charging the rate for that. Of course, call them on 150 for confirmation.

See if your device's call log has any record?

International calls can be several pounds per minute.

Consider setting a spend cap...