topic Re: Awaiting refund in Account & Billing

Awaiting refund

CatBxx — Fri, 02 Aug 2024 10:25:37 GMT

Does anyone know how quickly a refund will be received? We left sky at end of June and have £70 roughly to receive as a refund - not sure when it should appear.

Re: Awaiting refund

Mark39 — Fri, 02 Aug 2024 10:32:07 GMT

Normally around 6 weeks for an automated refund. If you request a manual refund, it's within 5 days. We can ask Sky's messaging team to contact you here so that you can request it via a private online chat, if you wish?

Re: Awaiting refund

CatBxx — Fri, 02 Aug 2024 10:33:23 GMT

That would be wonderful - thank you!

Re: Awaiting refund

Mark39 — Fri, 02 Aug 2024 10:35:51 GMT

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Awaiting refund

Mr+Flibbles+86 — Fri, 02 Aug 2024 10:36:45 GMT

Thanks for escalating this. We’ve sent an invite to @CatBxx to chat.