topic Re: Bill information and settings adjustments restricted for my broadband account in Account & Billing

Bill information and settings adjustments restricted for my broadband account

Rachael1204 — Thu, 01 Aug 2024 17:09:21 GMT

Hi,

I have just added broadband to my sky products having had sky mobile for years.

Where i can see and amend everything for my mobile account, settings, bill etc when i try and do the same for my broadband account i get taken to a page saying, "the page is restricted" or "it looks like you dont have sky broadband". But i do have sky broadband and it works and i have paid my first months bill. Why am i not able to see and amend everything for my broadband?

Re: Bill information and settings adjustments restricted for my broadband account

caesarome — Thu, 01 Aug 2024 18:19:40 GMT

@Rachael1204

Have you linked your broadband account to your Sky ID as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Bill information and settings adjustments restricted for my broadband account

Rachael1204 — Thu, 01 Aug 2024 18:29:04 GMT

Thats solved it, thankyou very much!