topic Re: Router charge in Account & Billing

Router charge

JoeLaw — Thu, 01 Aug 2024 10:04:32 GMT

Posted router back and now been charged

Re: Router charge

caesarome — Thu, 01 Aug 2024 11:12:18 GMT

Did you follow the online advice and keep your proof of posting ?

Re: Router charge

JoeLaw — Thu, 01 Aug 2024 11:45:23 GMT

Yes I have my proof of posting.

My account number was in the box.

boxed up and label was printed.

Re: Router charge

caesarome — Thu, 01 Aug 2024 12:03:16 GMT

@JoeLaw

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Router charge

Mr+Flibbles+86 — Thu, 01 Aug 2024 12:08:22 GMT

Thanks for escalating this. We’ve sent an invite to @JoeLaw to chat.

Re: Router charge

Tom-W19 — Sat, 03 Aug 2024 12:56:28 GMT

Hi @JoeLaw

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Router charge

JoeLaw — Tue, 06 Aug 2024 12:59:38 GMT

Can I get this sorted please

Re: Router charge

Mr+Flibbles+86 — Tue, 06 Aug 2024 13:01:42 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Router charge

Mark39 — Tue, 06 Aug 2024 13:12:43 GMT

@JoeLaw wrote:

Can I get this sorted please

You need to respond to the chat prompt - the blue/red bubble.