topic Refund and remove in Account & Billing

Refund and remove

william+jackson — Thu, 01 Aug 2024 07:05:53 GMT

Hi, just 2 quick questions. I cancelled my broadband a few weeks ago as I was out of contract on the 02/08/ but sky has still taken the money for the whole of august and my future payments still have broadband payments on them.
How long does it take to get refunded?How long for broadband to be removed from my bill?

Thx

Bill

Re: Refund and remove

Daniel0210 — Thu, 01 Aug 2024 07:20:22 GMT

That is perfectly normal @william+jackson Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

Your bills will probably update after 2 August.

Re: Refund and remove

Kingston12345 — Sun, 23 Aug 2026 18:59:57 GMT

Good luck on that i been waiting 2 mths for refund

Re: Refund and remove

caesarome — Sun, 23 Aug 2026 19:05:34 GMT

@Kingston12345

Is this because you have left Sky and if so is it still showing as a credit on your account as we can arrange some help for you via here if you want ?

Re: Refund and remove

Daniel0210 — Sun, 23 Aug 2026 19:15:38 GMT

@Kingston12345 wrote:

Good luck on that

@Kingston12345

Do you realise you've added to a thread over 2 years old.