topic Re: Credit in Account & Billing

Billing

Dan128 — Mon, 29 Jul 2024 07:08:10 GMT

Hi, I keeping getting this thing where it says my latest payment is paid, but then it reading that my payments overdue, and I got two payments in the same month for one 1 billing. And also its given me credit for the same amount

Re: Billing

Mr+Flibbles+86 — Mon, 29 Jul 2024 08:09:34 GMT

Hi there @Dan128 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Credit

Dan128 — Tue, 30 Jul 2024 07:46:00 GMT

Hi, I asked for a refund on my tv subscription credit, but it's still saying I have credit on there

Re: Credit

GD1 — Tue, 30 Jul 2024 07:48:20 GMT

@Dan128 I've merged your new thread to the one you raised yesterday and can see this was already escalated did you reply to the invite? If yes and the refund was processed yesterday it can take around 5 working days to process.

Re: Credit

Daniel0210 — Tue, 30 Jul 2024 07:49:18 GMT

@Dan128

You need to engage in the chat invite that was sent yesterday.