topic Re: Credit in Account & Billing

Credit

Mathewj75 — Tue, 02 Jul 2024 21:06:45 GMT

hello, iv left sky and iv got credit how do i sort it?

Re: Credit

caesarome — Tue, 02 Jul 2024 21:12:35 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Credit

Mathewj75 — Tue, 02 Jul 2024 21:15:10 GMT

cheers much appreciated and fast response

Regards Matty

Re: Credit

Greenfingers001 — Wed, 03 Jul 2024 08:16:22 GMT

Thanks for escalating this. We’ve sent @Mathewj75 an invite to chat.

Re: Credit

Mathewj75 — Wed, 17 Jul 2024 18:08:26 GMT

Hello I'm back again My bill was generated on The 14th of july what do I need to do now?

Re: Credit

caesarome — Wed, 17 Jul 2024 18:16:54 GMT

@Mathewj75

I take it you were told to wait until this next bill had been created ?

Re: Credit

Mathewj75 — Mon, 29 Jul 2024 21:49:03 GMT

Hi there its been the 27th and my bill should of been generated now what should I do now

Regards mathew

Re: Credit

caesarome — Mon, 29 Jul 2024 21:51:08 GMT

@caesarome wrote:

@Mathewj75

I take it you were told to wait until this next bill had been created ?

You didn't answer this question I asked you 12 days ago ?

Has this bill been created now and if so do you see this credit on it ?

Re: Credit

Mathewj75 — Mon, 29 Jul 2024 21:58:37 GMT

Havent got anything should be on the 28th each month just like the rest of them haven't got anything just got same from June 27 until 27th July no bill even tho they should be one

Re: Credit

caesarome — Mon, 29 Jul 2024 22:02:13 GMT

@Mathewj75

I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Credit

Mathewj75 — Mon, 29 Jul 2024 22:03:30 GMT

Cheers much appreciated

Re: Credit

Daniel0210 — Tue, 30 Jul 2024 04:59:17 GMT

@Mathewj75

Your first image was rejected as it shows personal information (your account number). Feel free to resubmit it with the number blocked out.

Re: Credit

Mr+Flibbles+86 — Tue, 30 Jul 2024 07:17:00 GMT

Thanks for escalating this. We’ve sent an invite to @Mathewj75 to chat.