topic Re: Credit Refund in Account & Billing

Credit Refund

HMJohnston1993 — Mon, 29 Jul 2024 14:21:41 GMT

I have recently left Sky broadband and returned my router as requested. My account is in credit and i would like to be refunded. Could you please escalate this for action.

Many thanks

Harley

Re: Credit Refund

Daniel0210 — Mon, 29 Jul 2024 14:31:52 GMT

@HMJohnston1993
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you’d rather, we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s currently showing as a credit on your Sky account.

Re: Credit Refund

HMJ1993 — Mon, 29 Jul 2024 14:44:38 GMT

Hi @Daniel0210

For some reason my query was raised using the wrong account email.

To confirm:
1) This account / email address is the one i hold my sky account in
2) There is a credit of circa £36 showing on my account
3) i wish to proceed via the Messaging Team on sky community

Re: Credit Refund

Daniel0210 — Mon, 29 Jul 2024 14:48:49 GMT

@HMJohnston1993

To see if they can help you I’ve escalated your post to Sky and their Messaging Team should contact you later. It should be sent to your @HMJohnston1993 log in.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit Refund

Lisa-P1987 — Mon, 29 Jul 2024 14:55:41 GMT

Thanks for escalating this. We’ve sent @HMJohnston1993 an invite to chat.

Re: Credit Refund

HMJohnston1993 — Mon, 29 Jul 2024 15:16:19 GMT

Hi Lisa,

I replied to the chat but now i am inable to access it

Re: Credit Refund

caesarome — Mon, 29 Jul 2024 15:18:14 GMT

It should still be there for you at the bottom of this page ?

Re: Credit Refund

HMJohnston1993 — Mon, 29 Jul 2024 15:22:29 GMT

I am unable to reenter the chat. If the invite could be re-sent, that would be great

Re: Credit Refund

caesarome — Mon, 29 Jul 2024 15:28:41 GMT

It is not visible, have you tried a different web browser as it was only sent to you 35 minutes ago so should still be there.

Re: Credit Refund

HMJohnston1993 — Mon, 29 Jul 2024 15:35:14 GMT

I have tried two different browsers,. Tried mobile and computer also.

I dont believe i'm missing something, there is unfortauntely no way for me to access the invite to chat

Thanks

Re: Credit Refund

Addie15 — Mon, 29 Jul 2024 15:51:35 GMT

Hi there! We are just sending another invite now. Look out for the chat bubble.