topic Re: Credit Refund After Leaving in Account & Billing

Credit Refund After Leaving

Tom-BA — Mon, 29 Jul 2024 14:16:38 GMT

According to my latest bill (prior to leaving), I am in credit with sky. How can I go about having this refunded?

Many thanks

Tom

Re: Credit Refund After Leaving

Daniel0210 — Mon, 29 Jul 2024 14:26:19 GMT

Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you’d rather, we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s currently showing as a credit on your Sky account.

Re: Credit Refund After Leaving

Tom-BA — Mon, 29 Jul 2024 14:49:37 GMT

If we can expedite the refund that would be great, thank you.

What sort of confirmation is best/what do you need to make this happen?

Many thanks

Tom

Re: Credit Refund After Leaving

Daniel0210 — Mon, 29 Jul 2024 14:54:37 GMT

@Tom-BA
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit Refund After Leaving

Lisa-P1987 — Mon, 29 Jul 2024 14:55:18 GMT

Thanks for escalating this. We’ve sent @Tom-BA an invite to chat.