topic Re: I'm moving home and try to use my account to let sky know but keeps coming up can't get access b in Account & Billing

I'm moving home and try to use my account to let sky know but keeps coming up can't get access becau

ROBERT106 — Sun, 28 Jul 2024 13:51:34 GMT

Keep getting can't get access as I'm not the primary user when I want to advise Sky that I'm moving home.

Any suggestions please

Re: I'm moving home and try to use my account to let sky know but keeps coming up can't get access b

Mark39 — Sun, 28 Jul 2024 14:21:21 GMT

Sounds like an account issue, rather than Sky Yahoo Mail. I've moved your post to the Account & Billing forum.

Re: I'm moving home and try to use my account to let sky know but keeps coming up can't get access b

caesarome — Sun, 28 Jul 2024 15:04:10 GMT

@ROBERT106

Are you able to view your bill here using the same login details:

https://www.sky.com/bill/tv-broadband-talk

Re: I'm moving home and try to use my account to let sky know but keeps coming up can't get access b

ROBERT106 — Sun, 28 Jul 2024 17:15:36 GMT

Yes, I'm getting access to my bills

Re: I'm moving home and try to use my account to let sky know but keeps coming up can't get access b

caesarome — Sun, 28 Jul 2024 18:21:50 GMT

All you can do is to phone Sky to get them to help you with the home move:

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.