topic Re: Equipment returned but still being requested for payment in Account & Billing

Equipment returned but still being requested for payment

Daveed_P — Fri, 26 Jul 2024 13:27:24 GMT

I cancelled my subscription in May 2024 and returned all my equipment within the allocated time. I have a proff of posting for this.

I confimred with Sky Agent that the account was closed and there was no out standing fees.

I still receiving email and now text saying that Ive been reffered to a debtcollection service.

Please help 😕

SKY1992bf — Fri, 26 Jul 2024 13:39:20 GMT

@Daveed_P Now that the debt has been passed on to debt collectors you can only deal with them

when they contact you state that you dispute the charges and show them the proof they will then go back to sky

Daveed_P — Fri, 26 Jul 2024 13:55:28 GMT

Thanks for your reply sky1992bf

Do you known if there is any way to retrieve my online chat history completed with Sky support back in May?

thanks in advance 🙂

SKY1992bf — Fri, 26 Jul 2024 14:00:40 GMT

@Daveed_P I'm not sure if you will be able to retrieve it but you could submit a subject access request by signing into the link below

Daveed_P — Fri, 26 Jul 2024 15:46:24 GMT

I've requested that information thank you. I'll let you know how I get on 😉