topic Re: Getting error - Your email address cannot be updated. Please try again later in Account & Billing

Getting error - Your email address cannot be updated. Please try again later

Seank8 — Fri, 26 Jul 2024 12:47:16 GMT

Hi, I cannot change my account email and I am getting the following error

'Your email address cannot be updated. Please try again later '

Re: Getting error - Your email address cannot be updated. Please try again later

caesarome — Fri, 26 Jul 2024 12:48:39 GMT

Do you use the email as part of you login so the username or is it your communication/household address ?

Re: Getting error - Your email address cannot be updated. Please try again later

Seank8 — Fri, 26 Jul 2024 12:57:00 GMT

Hi, is it mainly used for communication but sometimes for login

Re: Getting error - Your email address cannot be updated. Please try again later

Mark39 — Fri, 26 Jul 2024 13:17:07 GMT

@Seank8

@caesarome wrote:

Do you use the email as part of you login to Sky so the username, or is it your Sky communication/household address ?

If you use your email address for logging into other website, it's not relevant for this.

Re: Getting error - Your email address cannot be updated. Please try again later

caesarome — Fri, 26 Jul 2024 15:08:28 GMT

As @Mark39 has said using it for a login doesn't matter as it will still allow you to

ligin to your account but if you want we can alert the messaging team at Sky who will then contact you via here about changing your communication email address so let us know if you would like this ?

Re: Getting error - Your email address cannot be updated. Please try again later

Seank8 — Sun, 28 Jul 2024 09:14:49 GMT

Thank you, yes please have the sky team contact me to change my email for communication

Re: Getting error - Your email address cannot be updated. Please try again later

caesarome — Sun, 28 Jul 2024 09:20:20 GMT

@Seank8

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Getting error - Your email address cannot be updated. Please try again later

Addie15 — Sun, 28 Jul 2024 10:09:39 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Seank8.