topic Re: Subscription renewal in Account & Billing

Subscription renewal

Kath38 — Thu, 25 Jul 2024 15:10:37 GMT

Why has sky renewed the contract on my sky tv, broadband & phone package when I didn't agree to it? Then emailing me thanking me for my renewal confirmation. I never confirmed this & am now tied into to another 18month contract which I do not want!!

Re: Subscription renewal

caesarome — Thu, 25 Jul 2024 15:15:23 GMT

Have you called Sky and spoken to them about this as nobody here is going to be able to say for sure what has happened and for why if you have not made any changes to your account or package recently.

Re: Subscription renewal

Kath38 — Thu, 25 Jul 2024 15:32:32 GMT

Contacted them online but it was a chatbot, was told someone would call me within the hour but needless to say no one has!!

Re: Subscription renewal

caesarome — Thu, 25 Jul 2024 15:36:56 GMT

Try calling again and this time stay on the line and say No to any questions asked.