topic Higher bill in Account & Billing

Higher bill

Halley — Wed, 24 Jul 2024 18:01:10 GMT

My Sky bill is £30 more this month when in an email dated in March this year it said there would be no increased charges.

Re: Higher bill

MightyQuinn — Wed, 24 Jul 2024 18:03:30 GMT

Hi @Halley On your Sky Q box go to My Sky Bills and compare bills to see what has increased. It is probably some discounts have finished.

Re: Higher bill

caesarome — Wed, 24 Jul 2024 18:18:23 GMT

@Halley

This might help to explain it:

https://www.sky.com/help/articles/been-overcharged

It sounds like the minimum term on your package has come to and end so the discount you had has now finished. When you took this out you would have been told how long it was going to last for so now is the time to call Sky to see if they will offer you a further discount for the next 24 months if you agree to a new contract.

If you have a Sky Mobile or Sky Talk landline phone then you can call Sky for free via the 150 number. Or under "Need more help ?" at the bottom this page is the number to call:

https://www.sky.com/help