https://helpforum.sky.com/t5/Account-Billing/Waiting-for-a-refund/m-p/4700988#M224750 Hi, I cancelled my Sky broadband over a month ago and my account is still showing £27.23 in credit. How do I go about obtaining this refund? Wed, 24 Jul 2024 09:38:50 GMT Ian53 2024-07-24T09:38:50Z https://helpforum.sky.com/t5/Account-Billing/Waiting-for-a-refund/m-p/4700988#M224750 Hi, I cancelled my Sky broadband over a month ago and my account is still showing £27.23 in credit. How do I go about obtaining this refund? Wed, 24 Jul 2024 09:38:50 GMT https://helpforum.sky.com/t5/Account-Billing/Waiting-for-a-refund/m-p/4700988#M224750 Ian53 2024-07-24T09:38:50Z https://helpforum.sky.com/t5/Account-Billing/Waiting-for-a-refund/m-p/4700994#M224752 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4132605">@Ian53</a>&nbsp;To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email <STRONG>so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts</STRONG><BR /><BR />So look out for a chat bubble across the bottom of the screen when logged onto the forum<BR /><BR />This link explains how this works<BR /><BR /><A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014</A><BR /><BR /><STRONG>Be reassured the email &amp; message is from Sky and your details are safe and secure. </STRONG><BR /><BR /><STRONG>Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again</STRONG><BR /><BR /><STRONG>NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion<BR /><BR />NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome<BR /></STRONG></P> Wed, 24 Jul 2024 09:48:24 GMT https://helpforum.sky.com/t5/Account-Billing/Waiting-for-a-refund/m-p/4700994#M224752 SKY1992bf 2024-07-24T09:48:24Z https://helpforum.sky.com/t5/Account-Billing/Waiting-for-a-refund/m-p/4700998#M224755 <P>Thanks for escalating this. We’ve sent an invite to <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4132605">@Ian53</a></SPAN> to chat.</P> Wed, 24 Jul 2024 09:52:39 GMT https://helpforum.sky.com/t5/Account-Billing/Waiting-for-a-refund/m-p/4700998#M224755 Mr+Flibbles+86 2024-07-24T09:52:39Z https://helpforum.sky.com/t5/Account-Billing/Waiting-for-a-refund/m-p/4701026#M224760 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2733237">@SKY1992bf</a>&nbsp;thanks for your help.</P> Wed, 24 Jul 2024 10:29:21 GMT https://helpforum.sky.com/t5/Account-Billing/Waiting-for-a-refund/m-p/4701026#M224760 Ian53 2024-07-24T10:29:21Z https://helpforum.sky.com/t5/Account-Billing/Waiting-for-a-refund/m-p/4701031#M224761 <P>Posted in error, content deleted</P> Wed, 24 Jul 2024 10:33:13 GMT https://helpforum.sky.com/t5/Account-Billing/Waiting-for-a-refund/m-p/4701031#M224761 Greenfingers001 2024-07-24T10:33:13Z