https://helpforum.sky.com/t5/Account-Billing/Payment-issues/m-p/4700863#M224736 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4132450">@Alannaxo</a>&nbsp;<BR />So when your DD fails Sky try again 10 days later. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.<BR /><BR />However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that <STRONG>having confirmed it’s showing as a credit.</STRONG></P> Wed, 24 Jul 2024 07:22:11 GMT Daniel0210 2024-07-24T07:22:11Z https://helpforum.sky.com/t5/Account-Billing/Payment-issues/m-p/4700835#M224730 <P>Hi, my payment bounced last week, so 2 days later I paid it online through my sky account, today the payment has come out of my account again. Will I get this payment back as I've already paid it this month? Thanks&nbsp;</P> Wed, 24 Jul 2024 06:18:34 GMT https://helpforum.sky.com/t5/Account-Billing/Payment-issues/m-p/4700835#M224730 Alannaxo 2024-07-24T06:18:34Z https://helpforum.sky.com/t5/Account-Billing/Payment-issues/m-p/4700863#M224736 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4132450">@Alannaxo</a>&nbsp;<BR />So when your DD fails Sky try again 10 days later. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.<BR /><BR />However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that <STRONG>having confirmed it’s showing as a credit.</STRONG></P> Wed, 24 Jul 2024 07:22:11 GMT https://helpforum.sky.com/t5/Account-Billing/Payment-issues/m-p/4700863#M224736 Daniel0210 2024-07-24T07:22:11Z