topic Re: return equipment in Account & Billing

return equipment

Kin609 — Tue, 23 Jul 2024 16:56:37 GMT

Hello, I received your email today stating that you have not yet received my equipment. However, I tracked my parcel at the post office, and it shows that the mail was delivered on July 18th. Could you please help me follow up on this?

Re: return equipment

peter-marlow+1966 — Tue, 23 Jul 2024 17:01:31 GMT

We are not sky here we are just customers you need to contact sky itself

Re: return equipment

caesarome — Tue, 23 Jul 2024 17:04:14 GMT

@Kin609

We can arrange some help for you via here so can you confirm that you still have e proof of posting ?

Re: return equipment

Kin609 — Tue, 23 Jul 2024 22:02:45 GMT

I have the post office track number is ZF406096983GB

Re: return equipment

Daniel0210 — Wed, 24 Jul 2024 03:13:39 GMT

@Kin609
I’ve escalated your post to Sky and their Messaging Team should contact you later today.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: return equipment

Addie15 — Wed, 24 Jul 2024 07:44:50 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Kin609.