topic Re: Changing/ downgrading broadband in Account & Billing

Changing/ downgrading broadband

Charlp84 — Tue, 23 Jul 2024 12:25:04 GMT

Hi I want to change my broadband package as I can no longer afford it as it is ,I also want to take the cinema package off my tv packages as we are not using them tia Charlotte Plant

Re: Changing/ downgrading broadband

GD1 — Tue, 23 Jul 2024 12:31:40 GMT

@Charlp84 You will need to call Sky as you can't request downgrades or cancellations through a public forum.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Changing/ downgrading broadband

caesarome — Tue, 23 Jul 2024 12:32:23 GMT

For both issues you would best off call Sky. 31 days notice is required to remove Sky Cinema from your package.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.