topic Re: Charged for Sky Equipment when I've returned. in Account & Billing

Charged for Sky Equipment when I've returned.

dearpete — Mon, 22 Jul 2024 20:49:41 GMT

Despite the fact that I packaged the main sky box together with the mini boxes Sky are claimed the mini boxes were not returned, I was charged £136.00. This payment is ludicrous.

I phoned customer support twice, and they assured me that I would not be charged since I had already provided the Royal Mail tracking ID number. My account had been debited with money, and there was no attempt to give a refund.

Who else has had this problem? I will not be returning to Sky if this is how they treat customers who have done business with them for over 15 years.

Re: Charged for Sky Equipment when I've returned.

caesarome — Mon, 22 Jul 2024 21:09:30 GMT

To confirm you still have the Royal Mail tracking number that shows it has arrived, if so we can hopefully help to get this sorted via here if you would like Sky to contact you via a message on here tomorrow ?

Re: Charged for Sky Equipment when I've returned.

dearpete — Tue, 23 Jul 2024 08:36:37 GMT

Thanks for the reply, not sure I still have the code as was back in May. It will be on my notes as they added it at the time. If someone could help that would be ace.

Re: Charged for Sky Equipment when I've returned.

caesarome — Tue, 23 Jul 2024 08:37:58 GMT

@dearpete

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Charged for Sky Equipment when I've returned.

Addie15 — Tue, 23 Jul 2024 08:52:32 GMT

Hi there! Thank you for escalating this. We have sent an invite to @dearpete.

Re: Charged for Sky Equipment when I've returned.

dearpete — Tue, 23 Jul 2024 12:35:38 GMT

Customer service has said they will refund. I'll report back if it does.