https://helpforum.sky.com/t5/Account-Billing/Unable-to-unlink-old-account/m-p/4699612#M224620 <P>Thank you I will try that!</P> Mon, 22 Jul 2024 18:21:25 GMT SkyNet3 2024-07-22T18:21:25Z https://helpforum.sky.com/t5/Account-Billing/Unable-to-unlink-old-account/m-p/4699601#M224617 <P>Hello,</P><P>&nbsp;</P><P>I used to be a Sky customer 3 years ago, and will reactivate the broadband service in 2 weeks.</P><P>&nbsp;</P><P>I logged into my old Sky account and got these messages:</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="SkyNet3_1-1721671916052.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/101938i7AFEFB0D03685237/image-size/medium?v=v2&amp;px=400" role="button" title="SkyNet3_1-1721671916052.png" alt="SkyNet3_1-1721671916052.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="SkyNet3_0-1721671787483.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/101937i51B02D2B77C7C892/image-size/medium?v=v2&amp;px=400" role="button" title="SkyNet3_0-1721671787483.png" alt="SkyNet3_0-1721671787483.png" /></span></P><P>&nbsp;</P><P>When clicking the button above, the following error is displayed. Please can someone help me? Thank you!</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="SkyNet3_3-1721672057845.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/101940i0DF9DC79528DFE7A/image-size/medium?v=v2&amp;px=400" role="button" title="SkyNet3_3-1721672057845.png" alt="SkyNet3_3-1721672057845.png" /></span></P><P>&nbsp;</P> Mon, 22 Jul 2024 18:14:26 GMT https://helpforum.sky.com/t5/Account-Billing/Unable-to-unlink-old-account/m-p/4699601#M224617 SkyNet3 2024-07-22T18:14:26Z https://helpforum.sky.com/t5/Account-Billing/Unable-to-unlink-old-account/m-p/4699606#M224619 <P>I'm not sure that unlinking button works anymore so one thing you could try is because you are returning after being away for 3 years you will need to setup a new account so if you want to use the same email address it needs to be removed from the old one first, just put anything in it's place as all things being well it should then allow you to use the same email address when setting up your new Sky ID.</P> Mon, 22 Jul 2024 18:18:23 GMT https://helpforum.sky.com/t5/Account-Billing/Unable-to-unlink-old-account/m-p/4699606#M224619 caesarome 2024-07-22T18:18:23Z https://helpforum.sky.com/t5/Account-Billing/Unable-to-unlink-old-account/m-p/4699612#M224620 <P>Thank you I will try that!</P> Mon, 22 Jul 2024 18:21:25 GMT https://helpforum.sky.com/t5/Account-Billing/Unable-to-unlink-old-account/m-p/4699612#M224620 SkyNet3 2024-07-22T18:21:25Z