Missed direct debit

Paul20013 — Mon, 22 Jul 2024 14:34:35 GMT

Hi, I have missed my direct debit payment due to lack off fund.when would it next be requested?

Re: Missed direct debit

Daniel0210 — Mon, 22 Jul 2024 14:36:50 GMT

@Paul20013
If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

Re: Missed direct debit

Mark39 — Mon, 22 Jul 2024 14:36:58 GMT

In 10 days time.

topic Re: Missed direct debit in Account & Billing

Missed direct debit

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Re: Missed direct debit