topic Re: Broken tv in Account & Billing

Re: Broken tv

Yasminmumtaz — Mon, 22 Jul 2024 08:41:41 GMT

I have bush tv now its broken I need to stopped my sky contract please when I sorted tv then I start from sky contract please stopped taking money from my account thanks for helping

Re: Broken tv

Mark39 — Mon, 22 Jul 2024 10:24:32 GMT

@Yasminmumtaz wrote:

I have bush tv now its broken I need to stopped my sky contract please when I sorted tv then I start from sky contract please stopped taking money from my account thanks for helping

Sky won't suspend your subscription contract while you sort out your TV, I'm afraid. You'll need to continue your monthly payments as normal.

I want to stopped my contract because my tv is broken

Yasminmumtaz — Tue, 23 Jul 2024 05:59:19 GMT

I want to stopped payments because my tv broken at the moment im not using sky service

Re: I want to stopped my contract because my tv is broken

caesarome — Tue, 23 Jul 2024 08:45:57 GMT

@Yasminmumtaz

You can't suspend your account as that isn't possible as your only option if you are not in a contract is to call Sky to cancel which will mean returning the equipment back to them. If you don't do this then in the meantime you can still use Sky Go,

To cancel you need to contact Sky and give them 31 days notice to cancel it, so you can either call or use the messaging service to do this.

https://www.sky.com/help/articles/cancel-sky-tv

Select "No, I still need help" at the bottom of the page.

Re: I want to stopped my contract because my tv is broken

Mark39 — Tue, 23 Jul 2024 08:48:15 GMT

@Yasminmumtaz you asked the same question yesterday. The answer is no different today.