topic My bill in Account & Billing

My bill

Khanie123 — Mon, 22 Jul 2024 09:18:42 GMT

Hi my name is Rebecca partis I have been on the phone to you today as I have paid £50 towards my next bill which is due on the 28th of July I was told by the man who I spoke to that no payment was received..this is happening quite a lot at the moment I have the proof of payment on my banking app which I'm happy to send to you I won't be paying no more than £85 on the 28th of July as I have already paid £50 this morning like I said hopefully you can sort this issue out otherwise I will council my sky which I don't want to do thank you for your help

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i am sending you the proof of the payment

Moderator note: Removed personal/identifiable details

Re: My bill

Daniel0210 — Mon, 22 Jul 2024 09:36:55 GMT

@Khanie123 wrote:

I won't be paying no more than £85 on the 28th of July as I have already paid £50 this morning like I said

@Khanie123

Firstly, we are fellow customers on here so you’re not contacting Sky Customer Services by posting on the forum.

I'm confused as to why you've paid £50 on Friday 19th when you state your payment date is the 28th?

We obviously can't see your bills but the T's and C's state you should have a direct debit or continuous card payment set up so that the payment in full is taken on or just after the 28th. If you have a continuous payment method set up you should never need to make a manual payment. I would recommend not making manual payments unless requested to by Sky as it causes problems just as you're seeing.

If the payment isn't made on the 28th your services will end up being restricted.

Re: My bill

Mark39 — Mon, 22 Jul 2024 10:11:51 GMT

@Khanie123 manual payments are unwise and unnecessary. It's likely to be several days before a manual payment shows up on your Sky account.