topic Re: Credit Due in Account & Billing

Credit Due

Shymocha — Mon, 22 Jul 2024 06:48:54 GMT

My contract with sky was cancelled back at the end of April. I am owed money (credit) from my broadband account and I was told it could take up to 6 weeks. It's well over that now.

Can someone escalate this for me or point me in the right direction so I can get this sorted?

Thanks so much.

Re: Credit Due

Daniel0210 — Mon, 22 Jul 2024 06:53:54 GMT

@Shymocha
We need confirmation it’s showing as a credit on your Sky account first.

Re: Credit Due

Shymocha — Mon, 22 Jul 2024 07:01:10 GMT

Re: Credit Due

cookiemonsteruk — Mon, 22 Jul 2024 07:07:10 GMT

@Shymocha

Could you resubmit the image without your account number. Thanks

Re: Credit Due

Daniel0210 — Mon, 22 Jul 2024 07:17:10 GMT

@Shymocha
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit Due

Shymocha — Mon, 22 Jul 2024 07:17:37 GMT

Re: Credit Due

Addie15 — Mon, 22 Jul 2024 07:46:45 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Shymocha.