topic Re: Trying to get some answers in Account & Billing

Trying to get some answers

Anonymous — Sun, 21 Jul 2024 09:37:24 GMT

Hi....so I was looking at sky stream this morning and got a quote online for sky stream and movies and sky max broadband for £70...with £40 initial set up fee

As im trying to reduce my currentbill of £86 month ....wasn't sure I'd added everything I needed or had done it correctly so rang sky to double check ....after 4 different people and 40min on phone I was quoted £96 a month

What am I doing wrong and has anyone tried do do this with same result ?

Also if trying to reduce my bill why do they insist on trying to sell me more packages ie sky sport 🤔

Thanks in advance

Re: Trying to get some answers

Mark39 — Sun, 21 Jul 2024 10:02:15 GMT

Are you new to Sky, or an existing Sky customer? The quote from the Sky website will most likely be for a new customer.

Re: Trying to get some answers

TimmyBGood — Sun, 21 Jul 2024 10:22:08 GMT

@Anonymous wrote:

Also if trying to reduce my bill why do they insist on trying to sell me more packages ie sky sport

Because that's what they are incentivised to do.

You can always start the conversation by stating very clearly you aren't interested in any additions.

Re: Trying to get some answers

Steve19841 — Sun, 21 Jul 2024 14:36:41 GMT

I have an over due bill which I have phoned them up on numerous occasions and they said that they can't help I have autism and mental health problems and struggling with money some months I can't even feed myself because of bills what can I do as it's not doing my health any good

Re: Trying to get some answers

Mark39 — Sun, 21 Jul 2024 14:43:48 GMT

@Steve19841 wrote:

I have an over due bill which I have phoned them up on numerous occasions and they said that they can't help I have autism and mental health problems and struggling with money some months I can't even feed myself because of bills what can I do as it's not doing my health any good

Sky isn't like a utility company which is required to provide support for financial difficulties Their policy is outlined here: https://www.sky.com/help/articles/support-with-financial-difficulty

Re: Trying to get some answers

Daniel0210 — Sun, 21 Jul 2024 14:48:36 GMT

@Steve19841

Also see

https://www.sky.com/help/articles/cost-of-living-support

If you have Stream or Glass also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass