topic Re: Cancel Sky Sports in Account & Billing

Cancel Sky Sports

RiverbraidHarry — Sun, 21 Jul 2024 11:37:46 GMT

Hi Really Fed up with Sky Customer Services Last Month around June 18th 2024 I phone sky and asked them cancel my Sky sports package as want save money I had pay an extra £40 as I was in contract. My bill was around £150.00 so I paid to it to save money now they said have to wait 31 days before Canceled so they said be Canceled 19th July so I wait for that date so I check if still have the Sky sports channels and it still working and my bill showing £140.00 so is not Canceled and I check my account on app and it shows still Subscription to Sky sports package.

So I phone Sky customer service and asked cancel again no mention that I had already Canceled so it cost me an extra £20.00 when I had already paid £40.00 to cancel. Now have to wait another 31 days see if they cancel it again. I cannot afford paying extra.

Re: Cancel Sky Sports

SKY1992bf — Sun, 21 Jul 2024 11:48:11 GMT

@RiverbraidHarry All cancellations are confirmed by email, if you don't receive any confirmation email, you need to assume the request has not been processed

Re: Cancel Sky Sports

RiverbraidHarry — Sun, 21 Jul 2024 11:49:41 GMT

Yes I got email but still not Canceled

Re: Cancel Sky Sports

SKY1992bf — Sun, 21 Jul 2024 11:56:36 GMT

@RiverbraidHarry if it doesn't cancel out this time round mine be best to raise a formal complaint

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Cancel Sky Sports

RiverbraidHarry — Sun, 21 Jul 2024 11:57:58 GMT

Ok thanks

Re: Cancel Sky Sports

SKY1992bf — Sun, 21 Jul 2024 12:04:59 GMT

@RiverbraidHarry Out of curiosity are you in or out of contract for sky sports?

if you're in contract sky are within their rights to hold you to it and not allow cancellation

edit just notice your were in contract, so a complaint giving full details including the point about paying early termination charges already might be the only way forward as sky seems to be holding you to the contract

Re: Cancel Sky Sports

RiverbraidHarry — Sun, 21 Jul 2024 12:18:07 GMT

I paid the £40 to cancel my contract for sky sports as had few month left now forced pay an extra £20 to cancel again