topic Re: Cancelled my Sky Broadband in May 2023 but have not got refund amount in Account & Billing

Cancelled my Sky Broadband in May 2023 but have not got refund amount

Abhinandan — Mon, 15 Jul 2024 19:11:08 GMT

Hi ,

I have cancelled my Sky broadband as I moved to different address. I got £30 refund in my billing statement at start of June 2024 informing me that I will get the money in bank account within 6 weeks. Now, 6 weeks are gone. My bank account and the direct debit is still active. Can anyone help me what cn I do next. I am outside UK now. So, do not have option to call customer care and complain.

Re: Cancelled my Sky Broadband in May 2023 but have not got refund amount

caesarome — Mon, 15 Jul 2024 19:15:46 GMT

To confirm that you still see this credit on your account and that your direct debit from a UK bank is still in place ?

Re: Cancelled my Sky Broadband in May 2023 but have not got refund amount

Abhinandan — Mon, 15 Jul 2024 19:23:19 GMT

Yes, I can still see £30 refund amount in my last statement and yes, my DD is active. Thanks

Re: Cancelled my Sky Broadband in May 2023 but have not got refund amount

caesarome — Mon, 15 Jul 2024 19:27:17 GMT

@Abhinandan

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Cancelled my Sky Broadband in May 2023 but have not got refund amount

Tom-W19 — Tue, 16 Jul 2024 07:38:25 GMT

Thanks for escalating. We've sent an invite to @Abhinandan.

Re: Cancelled my Sky Broadband in May 2023 but have not got refund amount

Addie15 — Sun, 21 Jul 2024 08:44:27 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Cancelled my Sky Broadband in May 2023 but have not got refund amount

Abhinandan — Sun, 21 Jul 2024 08:54:31 GMT

This issue is not resolved. I have shared all my details but the chatbox kept asking for more details. I was busy for last couple of days and the chat window is now closed. I wonder what additional details they need to action on my request. I even shared my last bill which mentions the refund amount with my Sky account number along with my bank account number verification.

Can I get any response from Sky customer care on the status of my request ?

Thanks,

Abhinandan

Re: Cancelled my Sky Broadband in May 2023 but have not got refund amount

caesarome — Sun, 21 Jul 2024 08:58:08 GMT

@Abhinandan wrote:

I was busy for last couple of days and the chat window is now closed.

If you were busy for 2 days and didn't respond that will be why it closed so do you want to try again and if so will you have the time to respond ?