topic Re: Not received credit from June cancellation in Account & Billing

Not received credit from June cancellation

Maz7999 — Fri, 19 Jul 2024 19:18:12 GMT

We cancelled Broadband in May 2024 as end of contract and services ended in mid June. There is £45.45 credit on Beoadband Account - it's now 19th July all skys equipment is returned and received. I need the money back as have now a new provider.
thanks

Re: Not received credit from June cancellation

Daniel0210 — Fri, 19 Jul 2024 19:21:13 GMT

@Maz7999
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you’d rather, we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do.

Re: Not received credit from June cancellation

Maz7999 — Fri, 19 Jul 2024 21:48:45 GMT

please may I raise credit through my account

there is my bank account set up for tv account for direct debits every 28th of each month so it's there ready to credit back the broadband £45.45 credit balance back to me.

kind Regards

Re: Not received credit from June cancellation

caesarome — Fri, 19 Jul 2024 21:53:34 GMT

@Maz7999

Sky's messaging team will contact you about this sometime tomorrow morning via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Not received credit from June cancellation

Addie15 — Sat, 20 Jul 2024 07:27:28 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Maz7999.

Re: Not received credit from June cancellation

Addie15 — Tue, 23 Jul 2024 11:14:28 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Not received credit from June cancellation

Maz7999 — Wed, 24 Jul 2024 09:07:56 GMT

I need the credit back from my cancelled broadband account it totals £45

btw I still have Sky TV account

Re: Not received credit from June cancellation

Mr+Flibbles+86 — Wed, 24 Jul 2024 09:09:30 GMT

Hi there @Maz7999 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Not received credit from June cancellation

caesarome — Wed, 24 Jul 2024 09:10:54 GMT

@Maz7999

It appears you didn't respond to the chat invite you were sent so as you post has been escalated again you need to look out for a chat bubble at the bottom

of this page then type in it when you see it.