topic Re: can't change my email address in Account & Billing

can't change my email address

Glen_Amos — Fri, 19 Jul 2024 21:12:44 GMT

can't change my email address it keeps saying it can't be updated please try again. How do I fix this as my current email is no longer in use as not with virgin media anymore. Thank You

Re: can't change my email address

caesarome — Fri, 19 Jul 2024 21:16:07 GMT

@Glen_Amos

Do you use this email address as a login so the username or is it the household/communication address or is it both ?

Re: can't change my email address

Glen_Amos — Fri, 19 Jul 2024 21:17:48 GMT

have seperate username its just the contact and message email from sky

Re: can't change my email address

caesarome — Fri, 19 Jul 2024 21:27:56 GMT

@Glen_Amos

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: can't change my email address

Addie15 — Sat, 20 Jul 2024 07:29:28 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Glen_Amos.