topic Re: Are Sky support systems down? in Account & Billing

Are Sky support systems down?

Smilicricket69 — Fri, 19 Jul 2024 08:47:13 GMT

Hi, I want to add a puck to my system and added one to my basket online and tried twice to pay with 2 different cards and got a "we've run into a problem" message both times. Nothing wrong with either card or billing details.

I then called two customer service numbers to hopefully do it over the phone only to get a pre recorded message saying that there are issues with the technical systems and they couldn't talk now.

If so, how long has this been down and do I just have to wait for the fix in order to request my second puck, or is there another way?

Thanks

Re: Are Sky support systems down?

MarkGoldsmith — Fri, 19 Jul 2024 08:50:04 GMT

They are likely to be affected by the current global IT issues being widely reported that is affecting numerous Sky systems.

Re: Are Sky support systems down?

Smilicricket69 — Fri, 19 Jul 2024 08:58:55 GMT

Thanks for that quick reply, I'll wait it out 👍