topic Re: Just made an order for Broadband in Account & Billing

Just made an order for Broadband

Holomedicus — Thu, 18 Jul 2024 17:23:29 GMT

Hi, as title suggests I have made an order for broadband but am worried that I might have selected the wrong address. I can't see the order in the Order Tracker, and the numbers I've called all lead to automated messages where I can't make the request clear. Is there a way to double check the address I've submitted in the order to ease my concerns? I'm mostly sure I hadn't, but would like to be sure.

On that note, how long does it take for a new order to become visible on my account?

Thank you!

Re: Just made an order for Broadband

caesarome — Thu, 18 Jul 2024 18:17:33 GMT

When you call Sky you do need to say no when asked if you want a text message or go online then say nothing else as it should direct you throigh to someone.

@Holomedicus wrote:

On that note, how long does it take for a new order to become visible on my account?

Hopefully within around 24 hours.

Re: Just made an order for Broadband

Holomedicus — Sat, 20 Jul 2024 11:21:53 GMT

Thanks for that. I still can't see my order, nor have I been emailed anything other than the very basics (when my broadband will begin), so hoping that will show up pretty soon.