topic Re: being hounded for payment in Account & Billing

being hounded for payment

bitiratehere — Wed, 17 Jul 2024 19:24:40 GMT

I gave sky 30 days notice before my contract ended on the 6th of july, on the 6th i received confirmation that my broadband was cut off, that day i changed my provider, i had paid up to the 15th of july, i was paying a month in advance as i had payed double the first month, now they are saying i have to pay the 16th of july to the 14th of August, all my bills were direct debit never missed a payment yet they want an extra month at €60, my contract was 12 month not 13 month.

Re: being hounded for payment

caesarome — Wed, 17 Jul 2024 19:28:24 GMT

@bitiratehere wrote:

now they are saying i have to pay the 16th of july to the 14th of August,

Although you have now left this is actually correct because even though you gave the required 31 days notice to leave this bill was created on 2nd July so when you were still a customer and billing continues as normal during your notice period so it does have to be paid but once it has the payment should then appear as a credit that can be refunded to you and if you want help can be arranged via here for you so post back when you see this credit.

Re: being hounded for payment

bitiratehere — Thu, 18 Jul 2024 06:54:56 GMT

not happening, no way on gods green earth am i paying money to a company on the basis (which you just stated) that i will get it back, got in touch with ComReg about it, lets see what they think about paying a bill to a company you are not in contract with 60 euro 9 days after a contract ended that i paid 9 days more of. illegal practice END OF 🙂

Re: being hounded for payment

Daniel0210 — Thu, 18 Jul 2024 06:59:31 GMT

@bitiratehere

The information from @caesarome is correct. Your bill was generated 14 days before the payment date (when you were still a customer) so therefore Sky will attempt to take it as normal. Refusing to pay it will cause you further problems going forward. This is normal practice and not unique to you.

Re: being hounded for payment

bitiratehere — Thu, 18 Jul 2024 07:03:04 GMT

What problems? if they wish to send a Writ in the small claims court i would happily go, it would be laughed at in court, paying a company money not owed lol i was a month in advance, the contract ended, they owe me 9 days

Re: being hounded for payment

RedDragon — Thu, 18 Jul 2024 13:43:28 GMT

@bitiratehere I agree, I think it's disgusting the way SKY deal with refunds. Of course the longer they can hang onto the odd £50 here and the odd £100 there the more interest they're earning. I had similar recently where I had a credit on both my mobile and TV accounts. Thanks to the intervention of the superusers on this forum I was able to get both refunds back relatively quickly rather than having to wait the standard six weeks. Just be warned, if you cancel your direct debit they will tell you that they have to issue a cheque refund and who kows how long that could take! It's high time this insidious practice by SKY was stopped. I can't think of any other business where you have to pay in advance and certainly not when services have stopped. In this day and age I don't buy into their excuse of it being down to when a bill is generated. Heck, I cancelled with a water company, because I was moving home, they did a meter reading whilst I was on the phone, told me what my credit was and it was back in my account within 2 days. SKY could do this is they wanted to but they obviously don't. I will NEVER use them again. If you look through the forum this same topic comes up time and time again so it's time people started talking with their feet.

Re: being hounded for payment

daveNOS — Thu, 18 Jul 2024 13:53:50 GMT

@RedDragon Most providers use the same billing method where you end up paying past your leave date, if they didn't then they could end up out of pocket for any out of plan charges(such as calls or PPV purchases and rentals).

Re: being hounded for payment

RedDragon — Thu, 18 Jul 2024 13:57:49 GMT

@daveNOS actually with the water company they were billing an estimated yearly figure divided into 12 monthly payments so yes, to an extent they were billing in advance. Sorry, I don't buy your defence of sky, in this day and age they should be able to press a button on your final day of service and generate a bill to that date. Yes, they may get people who renege on paying their final bill and in those cases they should follow the legal processes available to them to get their payment. What they should not do, and what imo their process suggests, is to assume the everybody will default on their final bill and so demand advance payments

Re: being hounded for payment

RedDragon — Thu, 18 Jul 2024 14:01:19 GMT

@daveNOS whilst I am very grateful to the Superusers who helped me to get speedy refunds I do find it very interesting that every superuser post I have read seems to toe SKY's party line so I'm not quite sure I believe the "we are not SKY employees" assertion. Just my opinion of course.

Re: being hounded for payment

daveNOS — Thu, 18 Jul 2024 14:09:20 GMT

@RedDragon I wondered how long it would take for that coment to come out, just because we don't agree with you and have tried to explain why Sky(and many other providers) use the billing process where you pay beyond your leave date we must be employees and towing the company line...its ridiculous.

Re: being hounded for payment

RedDragon — Thu, 18 Jul 2024 14:24:38 GMT

@daveNOS methinks thou doth protest too much. If it was this one thing I might be swayed but it's everything I've read on any of the discussions, irrespective of whether it's to do with billing or something else so I'll stick with my opinion

Re: being hounded for payment

GD1 — Thu, 18 Jul 2024 14:37:40 GMT

@RedDragon Perhaps you need to read this??? https://helpforum.sky.com/t5/Superusers/bd-p/meetthesuperusers

Superusers are...

Highly active members of the Community.
Here to help others looking for advice.
Creating a friendly environment for new members.
Not employed by Sky.

Now after reading that do you still stick by your ridiculous notions? I've enlarged the last line just in case you miss it 🙂

Re: being hounded for payment

Mark39 — Thu, 18 Jul 2024 14:40:11 GMT

@RedDragon wrote:

@daveNOS whilst I am very grateful to the Superusers who helped me to get speedy refunds I do find it very interesting that every superuser post I have read seems to toe SKY's party line so I'm not quite sure I believe the "we are not SKY employees" assertion. Just my opinion of course.

Hehehe, conspiracy theorist 😁😁😁

Re: being hounded for payment

RedDragon — Thu, 18 Jul 2024 14:56:33 GMT

@GD1 and I'm still entitled to my own opinion despite what that says

Re: being hounded for payment

bitiratehere — Thu, 18 Jul 2024 14:57:11 GMT

@@daveNOS you say most suppliers use this kind of Billing [lease name 2 at least that do this

Re: being hounded for payment

daveNOS — Thu, 18 Jul 2024 14:59:47 GMT

@bitiratehere No problem i have paid past my leaving date and then been refunded with Sky, BT(in the last month), VirginMedia and Plusnet.

Re: being hounded for payment

bitiratehere — Thu, 18 Jul 2024 15:07:08 GMT

I have been contacted by ComReg who have told me to make a formal complaint to sky and get a complaint reference number from sky, And i have outlined the mistakes sky have made on their billing, the proof from on post that sky sent me a package for my sky hub along with my sky modem the day before my contract ended on the 6th, the an post tracking saying it was delivered back to them on the 10th of July, plus the bill they want me to pay for both my TV and broadband that they say i owe for the 15th july to the 14th of August, even though they wanted both back following the 5th of July. we will see who is correct in the not too distant future

Re: being hounded for payment

bitiratehere — Thu, 18 Jul 2024 15:09:48 GMT

I NEED A reference number to identify and track my complaint

I acquired Sky Broadband on a 12-month contract on 6th July 2023, i paid 9 day for €9 for the dates 6th July to the 14th July,

I then paid 15th July to 14 August at €30, which was my half-price broadband for 12 Months deal.

I then paid in the same month, covering 15th of August to 14th of September, which equates to you being paid 1 month in advance.

Subsequent payments of €30 were paid by Direct debit.

Now i ended my contract on the 6th of July 2024 which you confirmed, i initially attempted to give you 31 days' notice by phone,

upon twice phoning on the 3rd of June and then again on the 4th of June, the call again on both occasions cut off once the word cancellation was discussed.

I attempted to resolve this so-called technical issue by Facebook but alas no message came from any of your employees.

Not being able to get in touch in any way i proceeded to change the provider for a wifi connection to be installed on the day my contract ended, which you confirmed

the day before on July The 5th, which is one day before the end of my contract, this is shown on the email photo i have attached.

So for some reason, you seem to think i owe you for 15th July to the 14th August 2024 as i have again attached.

Also on the 6th of July you ended my Sky TV and asked for your hub to be returned, you sent a parcel for the Sky hub out to me on the

5th of July,, which was delivered to my address on 8th of July, and i sent my Sky Hub back to you on the 9th and was delivered to you on the

10th of July, this i also attach proof from An Post tracking service. Now the bill says i owe an additional €49 for my sky tv for the dates 15th July to the 14

of August, even though the TV hub was returned 5 days before that bill is due to be paid? so for some reason you think i have to pay to not be able to watch Sky tv because you asked for the Hub, which is needed to watch Sky tv, back?

Re: being hounded for payment

Daniel0210 — Thu, 18 Jul 2024 15:12:37 GMT

@bitiratehere

You're not making a complaint by posting on here.
https://www.sky.com/help/articles/how-to-make-a-complaint

Re: being hounded for payment

GD1 — Thu, 18 Jul 2024 15:12:36 GMT

@bitiratehere Have you raised a cmplaint to Sky as the forum can't give you a reference number or actually deal with your complaint as we are customers like you.