topic Re: Wrong address etc in Account & Billing

Wrong address etc

Johnvc711 — Thu, 18 Jul 2024 08:37:23 GMT

HI,

I moved home 10 years ago and when I log in I can only see the account that I closed where I used to live, even though it shows my updated phone number. I keep trying to 'unlink' that account but it comes up page unfound.

Please help so that I can access my new account online.

Re: Wrong address etc

caesarome — Thu, 18 Jul 2024 08:57:01 GMT

@Johnvc711

If you closed your previous account then you will need to setup a new ID to use to login to this new one.

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

Re: Wrong address etc

Johnvc711 — Thu, 18 Jul 2024 09:25:42 GMT

Thank you, but it won't let me change the email address

Re: Wrong address etc

caesarome — Thu, 18 Jul 2024 09:28:31 GMT

@Johnvc711 wrote:

it won't let me change the email address

What is happening when you try to ?

Re: Wrong address etc

Johnvc711 — Thu, 18 Jul 2024 09:32:31 GMT

Your email address cannot be updated. Please try again later

This comes up

Re: Wrong address etc

caesarome — Thu, 18 Jul 2024 10:53:17 GMT

In that case you will need to call Sky for help.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home