topic Re: Hi - I have 2 super fast broadband payments for different amounts. in Account & Billing

Hi - I have 2 super fast broadband payments for different amounts.

Flamingofeather — Wed, 17 Jul 2024 23:03:44 GMT

On my bill I have 2 separate super fast broadband amounts....

I can't remember what I agreed too tbh but just seem weird!
First is for about £32 and the other is around £18 but both have in contract discounts....

no idea if this is normal/correct!

Re: Hi - I have 2 super fast broadband payments for different amounts.

Daniel0210 — Thu, 18 Jul 2024 04:10:39 GMT

@Flamingofeather

Are you a new customer? If you are, your first couple of bills are usually higher, basically due to the dates they cover (more than the usual number of days). In effect you’ll be charged from the date of the activation up until the end of that billed month, and for the next month in advance. Check your future bills to see if they reflect the amount you were expecting. Also see these links
https://www.sky.com/help/articles/understanding-my-bills
and
https://www.sky.com/manage/bill/future

Re: Hi - I have 2 super fast broadband payments for different amounts.

caesarome — Thu, 18 Jul 2024 08:37:20 GMT

@Flamingofeather wrote:

On my bill I have 2 separate super fast broadband amounts..

@Flamingofeather

Do they cover the same billing period ?

Re: Hi - I have 2 super fast broadband payments for different amounts.

Flamingofeather — Fri, 19 Jul 2024 09:27:28 GMT

I'm not a new customer but think this changed when I reduced my tv package in April. broadband was mentioned... I can't remember what though!

yes they are for the same billing period