Need to cancel initial installation.

Kelly591 — Wed, 17 Jul 2024 19:43:56 GMT

I have had my installation date pushed back again and can't wait any longer for broadband so have gone with another provider that can install sooner. I can't see how to cancel my hub delivery and installation visit. Any help please?

Re: Need to cancel initial installation.

Daniel0210 — Wed, 17 Jul 2024 19:47:01 GMT

@Kelly591

You need to call Sky to cancel the order.

You can call Sky free by dialling 150 from a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

topic Need to cancel initial installation. in Account & Billing

Need to cancel initial installation.

Re: Need to cancel initial installation.