topic Re: Credit on my account in Account & Billing

Credit on my account

Victoria63 — Wed, 17 Jul 2024 06:55:14 GMT

I cancelled my TV and broadband and was charged for the month ahead due to the notice period. I was told not to cancel my direct debit so that the money could come back to me the following month but this hasn't happened and the credit is still sat in my sky account. How do I get this back?

Re: Credit on my account

Daniel0210 — Wed, 17 Jul 2024 06:56:55 GMT

@Victoria63
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you’d rather, we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do.

Re: Credit on my account

Victoria63 — Wed, 17 Jul 2024 21:02:24 GMT

Yes if we could start the refund process now that would be great.

Thanks.

Re: Credit on my account

caesarome — Wed, 17 Jul 2024 21:09:31 GMT

@Victoria63

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Credit on my account

Addie15 — Thu, 18 Jul 2024 09:55:12 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Victoria63.