topic Re: Refund in Account & Billing

Refund

CHELSEAL1 — Sat, 13 Jul 2024 22:17:09 GMT

Hello I didnt get connected in December so phoned yesturday to cancel my contract they have refunded my account of all payments I have made says it on the future payments for 28th july how do I withdraw this to my bank please

Re: Refund

caesarome — Sun, 14 Jul 2024 08:36:31 GMT

@CHELSEAL1

Can you confirm that you see a credit on this bill ?

Re: Refund

Mr+Flibbles+86 — Sun, 14 Jul 2024 09:19:41 GMT

Hi there @CHELSEAL1 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Refund

CHELSEAL1 — Sun, 14 Jul 2024 10:00:39 GMT

If I go on future payments all the credits are there for the 28th of july so do I need to wait till thos date to recieve a refund

Re: Refund

Daniel0210 — Sun, 14 Jul 2024 10:01:31 GMT

@CHELSEAL1

You need to engage in the chat now.

Re: Refund

CHELSEAL1 — Sun, 14 Jul 2024 10:04:50 GMT

@Daniel0210 wrote:
@CHELSEAL1
You need to engage in the chat now.

How do I do that please @Daniel0210

Re: Refund

Daniel0210 — Sun, 14 Jul 2024 10:06:00 GMT

@CHELSEAL1 wrote:

@Daniel0210 wrote:

@CHELSEAL1

You need to engage in the chat now.

How do I do that please @Daniel0210

@CHELSEAL1
You should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund

CHELSEAL1 — Sun, 14 Jul 2024 10:08:00 GMT

Thank you @Daniel0210

Re: Refund

CHELSEAL1 — Wed, 17 Jul 2024 05:07:44 GMT

Hello so I put a message on here about a refund I do the chat on sunday and give my account and sort code but I firstly got a number wrong on the sort code but quickly send the right one am just concerned that this might of been over looked I'm on day 3 how do I check if they are sending the refund to the correct account please

Re: Refund

Daniel0210 — Wed, 17 Jul 2024 06:40:05 GMT

@CHELSEAL1

Firstly, is the chat still active? If it is add to that.

If it isn't you could call Sky which might be the quickest route to putting your mind at ease, or we can escalate your post to the Messaging Team again to see if it's something they can clarify.

Re: Refund

CHELSEAL1 — Wed, 17 Jul 2024 08:18:07 GMT

If you could escalate it that would be great thank you @Daniel0210

Re: Refund

caesarome — Wed, 17 Jul 2024 08:44:33 GMT

@CHELSEAL1

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Refund

Addie15 — Wed, 17 Jul 2024 10:11:16 GMT

Hi there! Thank you for escalating this. We have sent an invite to @CHELSEAL1.

Re: Refund

CHELSEAL1 — Thu, 18 Jul 2024 16:42:57 GMT

Hello @Addie15 @ I had a live chat yesturday and there was a issue with the refund so you put it through for me today the credit balance on my account went to 0 now it's back on the account as credit is this normal or has the refund failed again thank

Re: Refund

Daniel0210 — Thu, 18 Jul 2024 17:10:43 GMT

@CHELSEAL1

Is the chat still active? If so it would be better to reply on there.

Re: Refund

CHELSEAL1 — Thu, 18 Jul 2024 17:15:47 GMT

@Daniel0210 were do I find that please

Re: Refund

Daniel0210 — Thu, 18 Jul 2024 17:17:43 GMT

@CHELSEAL1

In the same place the previous ones were - blue/red chat bubble.

Re: Refund

CHELSEAL1 — Thu, 18 Jul 2024 17:18:54 GMT

@Daniel0210 no that's no longer there do people actually receive there refunds just never had to do this

Re: Refund

Daniel0210 — Thu, 18 Jul 2024 17:22:33 GMT

@CHELSEAL1

If the refund has now been successfully processed it will take the standard 3-5 working days to reach your account so we're potentially looking at the middle of next week.

Re: Refund

CHELSEAL1 — Thu, 18 Jul 2024 17:24:28 GMT

Ano just when I spoke to them sunday it was ment to be done then yesturday they told me the payment failed so they were doing it again does the credit disappear off my sky account when it's going through or does it clear when I recieve it @Daniel0210