topic Moving house - conversion kit sent to wrong address in Account & Billing

Moving house - conversion kit sent to wrong address

Matt19971 — Tue, 16 Jul 2024 19:24:38 GMT

Hiya, i've set up house move. We do not move until 1st of August, and have no access to our new flat yet until we complete. Sky tracking says the conversion kit will be delivered to our current address however when you go through on royal mail tracking it's trying to deliver to the new address that we have no access to yet.

Re: Moving house - conversion kit sent to wrong address

caesarome — Tue, 16 Jul 2024 19:30:15 GMT

@Matt19971

When it this Royal Package due to be delivered, if it is the next days or so then it might be to late to get it cancelled via Sky so hopefully it should be returned to them as you will not be there to accept it.

Re: Moving house - conversion kit sent to wrong address

GD1 — Wed, 17 Jul 2024 05:11:03 GMT

@Matt19971 In addition to @caesarome reply, you may also be able to collect the package from the local (to your new address) Royal Mail delivery office if they are unable to deliver it.

Re: Moving house - conversion kit sent to wrong address

TimmyBGood — Wed, 17 Jul 2024 07:01:12 GMT

@Matt19971

Just so you know, the 'conversion kit' is a standard Cat5e ethernet cable, easily obtainable from numerous sources in the length and colour of your choice for a few pounds.

This allows an existing Sky Broadband Hub to connect with an ONT for FTTP broadband.