topic Re: Return of equipment in Account & Billing

Return of equipment

val4736 — Tue, 16 Jul 2024 14:00:44 GMT

I have had a text and email re non return of equipment. The package was sent to my old address when Sky said they would sent it to my new address. It was difficult to get equipment into the box I eventually received but I did and posted it back the next day. Tracking says it was received at Sky on 11 July.

Re: Return of equipment

Daniel0210 — Tue, 16 Jul 2024 14:09:30 GMT

@val4736
Have you kept your proof of posting /tracking info?

Unipart are the company that deal with returns and are taking more than 2 weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Return of equipment

val4736 — Tue, 16 Jul 2024 14:20:10 GMT

I have a photo of the parcel label with the tracking number and I have just checked the tracking number and it has been received by Sky

Re: Return of equipment

Daniel0210 — Tue, 16 Jul 2024 14:21:57 GMT

@val4736
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Return of equipment

Mr+Flibbles+86 — Tue, 16 Jul 2024 14:22:53 GMT

Thanks for escalating this. We’ve sent an invite to @val4736 to chat.

Re: Return of equipment

Addie15 — Thu, 18 Jul 2024 16:13:09 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.