topic Re: My sky app showing no info in Account & Billing

My sky app showing no info

david0408 — Tue, 16 Jul 2024 12:19:39 GMT

I recently subsctibed to sky stream i have two problems. Skygo does not work despite having 2 sky stream pucks. It lets me log in but when i go to a show and press play nothing happens. Problem 2 is no account info available in my sky app. Have gone through the chat bubble thing and told to call number after 15 mins on web chat. Then went through phone session still no resolution. If someone could help would be greatly appreciated.

Re: My sky app showing no info

caesarome — Tue, 16 Jul 2024 12:22:43 GMT

For Sky Go can you start a new post here providing more details like what device and operating system it is running. You can do that here in the Sky Go forum:

https://helpforum.sky.com/t5/Sky-Go/bd-p/skygo

@david0408 wrote:

Have gone through the chat bubble thing and told to call number after 15 mins on web chat. Then went through phone session still no resolution. If someone could help would be greatly appreciated.

What were you told on the phone as we are customers here so we are limited in how we can help.

Re: My sky app showing no info

david0408 — Tue, 16 Jul 2024 15:03:56 GMT

Went through a few tech things then got cut off so gave up. Sorry not very specific or helpful just hoped it would sort itself out!