topic Re: Backated Demand for payment to close account in Account & Billing

Backated Demand for payment to close account

DenisR — Tue, 16 Jul 2024 07:50:24 GMT

I can't get information on what Sky are billing me for to close my account. The automatrs query is providing no details

Re: Backated Demand for payment to close account

Mark39 — Tue, 16 Jul 2024 07:52:59 GMT

The details should be detailed in your online bill

Re: Backated Demand for payment to close account

caesarome — Tue, 16 Jul 2024 08:17:33 GMT

@DenisR

You can view your Sky bill via the MySky app or online here:

https://www.sky.com/bill/tv-broadband-talk

Re: Backated Demand for payment to close account

DenisR — Tue, 16 Jul 2024 09:44:56 GMT

Not that simple folks - here's my sad saga with Sky

My final Sky Bill for May last covered services from May 13th to June 12th – a period for which I had no services but the direct Debit was called by Sky and paid. .
As I had no service for this payment I exercised my Consumer rights under the SEPA Direct Debit scheme (EPC SEPA schemes enabling billers to debit money from the account of a payer | European Payments Council) and arranged an 8 week refund from my bank for this Direct Debit.
On July 2nd I received a letter back dated as June 20th from Sky seeking a repayment to close my Sky Account. Using My Sky and automated phone menu service I could not get clarification of what this charge is for.
Now today I received another follow up letter backdated as July 5th demanding payment within 14 days of the letter and threatening referral to Debt Collection Agency if payment not made.

Re: Backated Demand for payment to close account

GD1 — Tue, 16 Jul 2024 09:57:39 GMT

@DenisR It looks like you have gone the wrong way about this entirely, did you give 31 days notice to cancel? If not then billing would continue. Have you assumed that the discount end date was a contract end date?

How did you cancel? Did you receive confirmation that your cancellation was processed?

If so billing will continue up to the next due date, at which point any overpayment would have been refunded to you.

Making the claim on your direct debit as you did has resulted in the backdated payments being claimed.

Re: Backated Demand for payment to close account

DenisR — Tue, 16 Jul 2024 10:23:59 GMT

@GD1 After 4 weeks of having no Sky service, them not listening or fixing my isue and hours of wasted phonecalls, I did not feel I should pay for a service I did not recerive. Therefore under SEPA rules I had my Direct ebot refundeds as is 'entirely' my legal right here in Europe.

Re: Backated Demand for payment to close account

SKY1992bf — Tue, 16 Jul 2024 10:28:38 GMT

@DenisR I assume you're in Ireland?

Re: Backated Demand for payment to close account

Mark39 — Tue, 16 Jul 2024 12:18:38 GMT

@DenisR wrote:

@GD1 After 4 weeks of having no Sky service, them not listening or fixing my isue and hours of wasted phonecalls, I did not feel I should pay for a service I did not recerive. Therefore under SEPA rules I had my Direct ebot refundeds as is 'entirely' my legal right here in Europe.

You can certainly do that, but if Sky think you still owe them money, they'll pursue for it. It's normal to overpay when you cancel your service - it's the way Sky's billing works. They will, of course, refund the overpayment from the date your services ended.

Re: Backated Demand for payment to close account

GD1 — Tue, 16 Jul 2024 12:56:55 GMT

@DenisR In that case Sky are right to collect the oustanding balance as you've not actually cancelled your services, there is an issue with a fault which should be fixed but to cease paying has now caused this issue.

Untill you actually cancel your services payment is still due and will continue to be so until you move provider or cancel your services.